Tutuo.ai Terms of Service

1. Definitions

• 1.1 "Service": Refers to the Tutuo family of products (including but not limited to WiseBar, YYTR, Fighting?, ZQing, and others), related websites (https://tutuo.ai, https://tutuo.co), mobile applications, browser extensions, backend interfaces, account systems, subscription billing, and customer support provided as a whole.
• 1.2 "You/User": Refers to any natural person or organization that accesses, installs, registers for, or uses the Service.
• 1.3 "Account": Refers to the login identity (e.g., email, third-party login) created or bound by you to use the Service.
• 1.4 "Trial": Refers to the rights we provide to eligible users to experience Pro or paid features for a limited period.
• 1.5 "Subscription": Refers to the service model where you pay fees on a periodic basis (e.g., monthly/yearly) to access Pro or paid features.
• 1.6 "User Content": Refers to any content submitted, uploaded, input, generated, synced, or stored by you during the use of the Service, including but not limited to text, links, web page fragments, audio transcriptions, conversation records, files, settings, and feedback.
• 1.7 "Third-Party Services": Refers to services/websites/interfaces/SDKs not operated or controlled by us (e.g., payment, login, analytics, cloud services, AI model services).

2. Application and Changes of Terms

2.1 These Terms apply to all your access and use of the Service.

2.2 We may update these Terms from time to time. If a change is significant, we will notify you via in-site notification, pop-up, email, or other reasonable means.

2.3 Your continued use of the Service after the changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updates, you should stop using the Service and may cancel your account/terminate use as per Section 12 (if applicable).

3. Service Overview and License

3.1 We provide this Service to achieve the functions described in the Product's store page/website description (subject to actual provision).

3.2 Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable, non-sublicensable license to install and use this Product on devices/browsers owned or controlled by you, solely for personal or authorized internal business purposes (unless we agree in writing to commercial redistribution or other uses).

3.3 You shall not:

• Reverse engineer, decompile, or disassemble the Product or attempt to extract source code (except as explicitly permitted by applicable law);
• Bypass or disrupt mechanisms related to authorization, billing, rate limiting, trial expiration, etc.;
• Use the Service for illegal, infringing, harassing, fraudulent, malicious scraping, or spreading malicious code purposes;
• Interfere with, disrupt, or overburden our systems or third-party services in any way.

4. Account and Security

4.1 Certain features require registration/login. You must provide true, accurate, and legal information and keep it updated.

4.2 You are responsible for safeguarding your account credentials and for all activities under your account. If you suspect your account has been compromised or is at risk, you must contact us immediately via support@tutuo.ai.

4.3 We may restrict registration, login, device count, request frequency, etc., based on security, compliance, or anti-abuse needs.

5. Trial (If Applicable)

5.1 We may provide trial benefits to eligible new users (Default: 14 days, or as specified on the product page/activity rules).

5.2 The trial period typically begins on the date you "first complete login/first activate trial benefits" (subject to page prompts).

5.3 During the trial, you may use the features and quotas covered by the trial (if any), but we reserve the right to adjust or terminate the scope, eligibility, duration, and availability of the trial (within reason and with notice as required by law).

5.4 After the trial expires:

• If you do not subscribe: The trial benefits will terminate, and you may be downgraded to the free version or restricted features (subject to current product settings).
• If you have subscribed: You will continue to use paid features according to your subscription plan and be billed as agreed.

5.5 We may restrict trials to prevent abuse (e.g., prohibiting repeated claims by the same user/device/payment method/network environment).

6. Subscription, Fees, and Payment (If Applicable)

6.1 Subscription Plans and Pricing
Subscription plans (e.g., Pro monthly/yearly), prices, feature scope, and limits are subject to the page display at the time of your purchase (may vary by region, currency, or promotion).

6.2 Auto-Renewal
Unless you cancel your subscription before the current billing cycle ends, your subscription will typically automatically renew for the same cycle, and fees will be deducted from your chosen payment method (subject to payment provider rules and purchase page prompts).

6.3 Payment Processing
(1) We may use third-party payment processing services (e.g., Stripe) to handle payments and subscription management.
(2) We typically do not directly collect or store your full bank card number or payment password; payment information is handled by third-party payment institutions according to their policies.
(3) You agree to comply with the terms and rules of relevant payment providers.

6.4 Taxes
Subscription fees may be exclusive or inclusive of tax, as shown on the checkout page. You are responsible for taxes arising from applicable tax laws (unless laws provide otherwise or we explicitly assume them).

6.5 Billing Failure and Arrears
If a deduction fails, we may retry within a certain period; during the arrears period, your paid features may be suspended or downgraded until payment is successful.

7. Cancellation, Refunds, and Billing Disputes

7.1 Cancellation
You can cancel your subscription in the account settings page or the customer portal provided by the payment provider (if available). After cancellation, you typically retain access to paid benefits until the end of the current billing cycle.

7.2 Refund Policy
Unless applicable law mandates otherwise or we promise otherwise on the purchase page:
(1) Subscription fees are generally non-refundable for "change of mind";
(2) In cases of duplicate charges, system error charges, or unauthorized charges, you should contact us within 7 days of the charge and provide necessary information. We will verify and process a refund or compensation within a reasonable period;
(3) If your account is suspended/terminated due to your violation of these Terms, we may refuse a refund or refund on a pro-rata basis (depending on circumstances and legal requirements).

7.3 Billing Disputes and Chargebacks
If you have a dispute regarding a bill, you should first contact support@tutuo.ai. If you initiate a chargeback directly with the payment institution and the dispute is determined against you, we may suspend your service and require you to bear the resulting costs and losses (to the extent permitted by law).

8. User Content and Content Responsibility

8.1 You own the rights to your User Content or have obtained necessary authorizations, and you are responsible for the legality, accuracy, and completeness of User Content.

8.2 For the purpose of providing the Service, you grant us a worldwide, non-exclusive, royalty-free license to copy, process, transmit, display, and store your User Content to the extent necessary for service operation (e.g., for syncing, generating results, troubleshooting, and security protection). Our processing of User Content will comply with our Privacy Policy.

8.3 You shall not upload, generate, transmit, or otherwise use the Service to process content that:

• Violates laws, regulations, or public order;
• Infringes on others' intellectual property, trade secrets, privacy rights, or other legitimate rights;
• Contains malicious code, viruses, phishing, fraud, or other harmful content;
• We reasonably believe may cause risk or damage.

9. AI/Automation Features Special Notice (If Applicable)

9.1 If the Service includes AI generation/summary/rewriting/automation features:

• AI outputs may be inaccurate, incomplete, or biased and are for reference only;
• You should independently verify key facts and not rely on outputs as professional advice (legal, medical, financial, tax, etc.) or for high-risk decisions;
• You are responsible for how you use the outputs and any consequences thereof.

9.2 To provide AI features, content you submit may be sent to third-party model service providers for processing (if applicable), as detailed in our Privacy Policy and related disclosures. We will process data within the scope necessary to implement features and take reasonable protection measures.

9.3 Real-time Transcription and Audio Processing (where applicable): Certain products (such as Fighting?) may perform real-time speech transcription via device microphone. We do not store raw audio; only transcribed text is processed for analysis and feedback. You are responsible for obtaining informed consent from all participants before use.

10. Intellectual Property

10.1 Intellectual property rights of the Service and its components (including but not limited to software, interface, trademarks, logos, documentation, algorithms, model configurations, service design) belong to us or relevant rights holders.

10.2 Except for the usage license explicitly granted in these Terms, you obtain no other rights. Without our written permission, you shall not copy, modify, distribute, sell, rent, license, or otherwise exploit any part of the Service.

10.3 Suggestions, feedback, or improvement ideas ("Feedback") you submit to us may be freely used by us to improve products and services without paying you fees (unless otherwise provided by law).

11. Third-Party Services and Links

11.1 The Service may contain integrations, links, or content from third-party services. Third-party services are not controlled by us, and your transaction and usage relationship with third parties are subject to their terms and policies.

11.2 We are not responsible for the availability, security, legality, or content of third-party services. However, we will select and manage service providers within a reasonable scope and share necessary data as described in the Privacy Policy.

12. Service Availability, Changes, and Termination

12.1 We will make reasonable efforts to provide stable service but do not guarantee that the Service will be uninterrupted, error-free, or fully meet your needs.

12.2 We may adjust the Service's features, interface, pricing, plans, limits, or availability (e.g., adding, removing, or changing features) and notify you within a reasonable scope.

12.3 If you violate these Terms, laws, regulations, or cause risk to the Service, we may take measures without liability, including but not limited to: warning, restricting features, suspending service, terminating accounts, refusing trials/subscriptions, banning devices/network environments.

12.4 You may stop using and uninstall the extension at any time; if you wish to delete your account or data, you may apply as provided in the Privacy Policy (subject to legal retention obligations).

13. Disclaimer

To the maximum extent permitted by applicable law:

13.1 The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, virus-free, error-free, or continuous availability.

13.2 We are not liable for:

• Interruptions or losses caused by network, device, browser, or third-party service failures;
• Consequences resulting from your use of or reliance on AI outputs or automation results;
• Infringement or illegal risks caused by content you upload/process;
• Losses caused by force majeure or events beyond our reasonable control.

14. Limitation of Liability

To the maximum extent permitted by applicable law:

14.1 We are not liable for any indirect, incidental, punitive, special, or consequential damages (including but not limited to loss of profits, data loss, goodwill damage, business interruption) arising from your use of the Service, even if we have been advised of the possibility of such damages.

14.2 Our total cumulative liability to you shall not exceed:
(A) The total fees you actually paid for the Service in the 12 months preceding the claim; or
(B) $100 USD,
whichever is higher (or as chosen by you under applicable rules).

14.3 Some jurisdictions do not allow the exclusion or limitation of certain liabilities. If applicable law requires us to assume non-excludable liabilities, these Terms limit liability only to the extent permitted by law.

15. Indemnification

You agree to indemnify and hold harmless us and our affiliates, employees, and partners from any claims, losses, liabilities, and expenses (including reasonable attorney fees) arising from:

• Your violation of these Terms or applicable laws;
• User Content you provide/use infringing third-party rights;
• Your abuse of the Service or attacks, interference, or excessive calls to the system.

16. Governing Law and Dispute Resolution

16.1 The formation, validity, interpretation, performance, and dispute resolution of these Terms shall be governed by the laws of the People's Republic of China (excluding conflict of laws rules).

16.2 In the event of a dispute arising from these Terms or the Service, the parties shall first attempt to resolve it through friendly negotiation; if negotiation fails, the dispute shall be submitted to the competent court at Tutuo's location for resolution.

17. Miscellaneous

17.1 Entire Agreement: These Terms, together with the Privacy Policy and plan descriptions or supplementary terms (if any) on your purchase page, constitute the entire agreement between the parties regarding the Service.

17.2 Severability: If any provision of these Terms is held invalid or unenforceable, it does not affect the validity of other provisions.

17.3 No Waiver: Our failure or delay in exercising any right does not constitute a waiver of that right.

17.4 Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign rights and obligations under these Terms in connection with a merger, acquisition, or asset reorganization, handling data as described in the Privacy Policy.

18. Contact Us

If you have any questions, comments, or complaints about these Terms, please contact:

• Operating Party: Tutuo
• Contact Email: support@tutuo.ai
• Website: https://tutuo.ai
• Terms of Service Link: https://tutuo.ai/terms
• Privacy Policy Link: https://tutuo.ai/privacy